NetScout Systems (ticker: NTCT, exchange: NASDAQ Global Market (.O))
News Release -
NetScout Systems Wins Award For Excellence in Customer SatisfactionOmega Management Group Recognizes NetScout with Its NorthFace ScoreBoard Award for Consistently Exceeding Customer Expectations
WESTFORD, Mass., March 21, 2005 /PRNewswire-FirstCall via COMTEX/ -- NetScout Systems, Inc.
(Nasdaq: NTCT), a leading provider of enterprise-wide network and application
performance management products and solutions, today announced it has been
awarded the NorthFace ScoreBoard(SM) award for excellence in customer
satisfaction by the Omega Management Group Corp. NetScout qualified for the
NorthFace ScoreBoard award by scoring consistently high customer satisfaction
levels as measured by Omega surveys throughout 2004.
Omega, specialists in implementing customer loyalty management programs,
gives awards to companies that receive customer satisfaction ratings of 4.0 or
greater, out of a possible 5.0, in categories such as technical support, field
service, sales process, account management and training. A rating of 4.0 or
higher signifies exceptional satisfaction. Notably, NetScout's sales team
received high marks from the more than 400 NetScout customers surveyed for
their product knowledge, availability and responsiveness to customer needs.
Through the Omega survey, customers have the opportunity to provide direct
feedback to NetScout's senior management, including the following accolades:
- "I find NetScout's support to be far superior to others we have used,"
said a user at a federal regulatory agency;
- "[NetScout's] field service engineers are the best," said an operations
specialist at a national broadcasting company; and
- "Excellent customer service," said a network analyst at a federal
"NetScout delivers exemplary service to its customers through sales,
support and training, and earned its NorthFace ScoreBoard Award," said John
Alexander Maraganis, president & CEO of Omega. "It has a company-wide
commitment to quality, which shows in its ability to consistently meet and
exceed customer expectations."
"As the only award of its type determined by customer responses, the
NorthFace ScoreBoard Awards provide a real gauge of our continuing efforts to
ensure the highest levels of satisfaction for our customers," said Michael
Szabados, senior vice president of product operations at NetScout. "All
NetScout employees are keenly aware of our satisfaction scores, and each and
every one of them strives to do even better going forward. It is an honor to
be recognized by our customers through the NorthFace ScoreBoard Awards."
Omega Management Group will present the honor to NetScout on April 20 at
the NorthFace Scoreboard Award banquet at the Score Conference 2005 in Boston.
Since 1984, the Omega Management Group Corp. has been a recognized expert
in developing and implementing customer and employee loyalty management
strategy that lead to increased product and service revenue and profits. The
loyalty management services include customer and employee surveys, employee
incentive programs, key account retention strategies, win-back strategies,
competitive benchmark studies, and marketing of customer satisfaction results
to employees, customers and the marketplace. For more information on Omega and
SCORE Conference 2005, visit http://www.omegascoreboard.com or call (978) 256-
About NetScout Systems, Inc.
NetScout Systems, Inc. (Nasdaq: NTCT) is a market leader and pioneer of
integrated network and application performance management products and
solutions that unify performance across the enterprise. NetScout's nGenius(R)
Performance Management System is helping more than 3000 leading companies
increase their return on infrastructure investments by optimizing the
performance of networks and applications according to business priorities.
NetScout is headquartered in Westford, Massachusetts and has offices
worldwide. Further information is available at http://www.netscout.com.
NetScout and the NetScout logo, and nGenius are registered trademarks of
NetScout Systems, Inc. CDM and the CDM logo, and MasterCare and the MasterCare
logo, are trademarks of NetScout Systems, Inc. Other brands, product names
and trademarks are property of their respective owners. NetScout reserves the
right, at its sole discretion, to make changes at any time in its technical
information and specifications, and service and support programs.
SOURCE NetScout Systems, Inc.
Peggy Flynn of NetScout Systems, Inc., +1-978-614-4162, email@example.com;
or Dawn Sullivan or Erin Del Llano both of Schwartz Communications, Inc., +1-781-684-0770,