VeriTest Provides Quality Assurance and Testing for New BCBSMA Online Services; Helps Leading Healthcare Provider Increase Customer Satisfaction

To increase efficiencies and enhance customer value, BCBSMA is moving its service offerings to the Web. As part of the BCBSMA migration, VeriTest will provide functionality, compatibility, and performance testing with onsite program management. The VeriTest testing program provides BCBSMA with an accurate view of usability and functionality prior to launch, enabling the company to optimize applications to increase customer satisfaction.

"We chose to partner with VeriTest because of their proven leadership in real-world, enterprise-level quality assurance," said Carl Ascenzo, Chief Information Officer, BCBSMA. "Our online presence reflects the value we provide our customers. Having an independent partner like VeriTest test our integrated systems as we move services online ensures that our customers continue to receive the level of service they expect."

"As BCBSMA leverages the Internet to generate new efficiencies, VeriTest services play a critical role in maximizing their online presence by ensuring performance and quality," said Rory Cowan, CEO, Lionbridge Technologies, Inc. "As a leader in customer satisfaction, BCBSMA is ensuring that customers receive the highest level of service and convenience."

About VeriTest Services from Lionbridge

VeriTest is the testing division of Lionbridge Technologies, a provider of solutions for worldwide deployment of technology and content. VeriTest certifies information technology for global e-business through definitive, real-world testing. Since 1987, VeriTest has been helping the microcomputer industry build and ship thousands of quality products, from CPU chips to network management software. In January 1999, VeriTest and Lionbridge Technologies combined to create the world's first independent global network for outsourced product testing and compliance programs. The combination provides IT companies with a single global partner for outsourcing specialized technical services associated with global product releases, including software localization, quality testing, and logo certification. To learn more, visit www.veritest.com.

About Blue Cross and Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts (www.bluecrossma.com) was founded more than 64 years ago by a group of community-minded business leaders. Today, headquartered in Boston, BCBSMA is a not-for-profit health insurer that provides coverage to 2.4 million members. Consistently recognized for standards of service that are among the highest in the nation, Blue Cross Blue Shield of Massachusetts is the choice for health care consumers seeking reliable and high quality health care coverage. Blue Cross Blue Shield of Massachusetts is an independent licensee of the Blue Cross Blue Shield Association.

The Blue Cross and Blue Shield Association is an association of 43 independent, locally operated Blue Cross and Blue Shield Plans that collectively provide healthcare coverage to 82 million -- more than one in four -- Americans. For more information about the Blue Cross and Blue Shield Association, visit www.bcbs.com.

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CONTACT:          Sara Buda of Lionbridge Technologies, +1-781-434-6190,
                  sara_buda@lionbridge.com; or Karen Leslie of VeriTest, +1-310-636-8690,
                  karen_leslie@veritest.com

URL:              http://www.bcbs.com
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