Aetna Inc. (ticker: AET, exchange: New York Stock Exchange (.N))
News Release -
Aetna Expands Help Throughout Mid-America for Members Affected by Floods
CHICAGO, Jun 29, 2011 (BUSINESS WIRE) -- Aetna (NYSE: AET) is assisting its members throughout the flood-stricken areas of the U.S. get needed medications and care. The company has adjusted its pharmacy benefit, expanded its employee assistance program and extended the time to file appeals to its members affected by flooding in Illinois, Indiana, Iowa, Kansas, Missouri, Montana, Nebraska, North Dakota, and South Dakota.
Aetna members and health care providers who need assistance may reach Aetna at the following toll-free numbers:
- Aetna Member Services: Call the number printed on your ID card.* If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental: 1-877-238-6200
- Provider Service Centers:
- Indemnity and PPO-based benefit plans: 1-888-MD Aetna (1-888-632-3862)
- HMO benefit plans: 1-800-624-0756
*Replacement ID cards and access to a Personal Health Record (PHR) can be accessed on Aetna Navigator(TM) found here: http://www.aetna.com/index.htm
"Our thoughts are with all affected people in the region. We're saddened to see that more people have been impacted by the flooding in mid-America," said Aetna Chairman, CEO and President Mark T. Bertolini. "We're taking steps to help our members get the medications and care they need. We know many are losing their homes or have had to leave their homes."
Aetna members in flood-affected areas may refill their prescriptions early, if needed. Those members who use Aetna's mail-order pharmacy may receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.
Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna members, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members may contact Aetna's EAP for telephonic consultation and referrals, and for general information such as areas affected by the flooding, shelters and government resources.
Aetna's EAP professionals have experience dealing with traumatic events and are available to help.
Affected members have additional time to submit claims and coverage appeals. Members should inquire with Aetna if they believe their ability to appeal has been hurt by these local conditions. Health care providers are also being granted additional time.
Aetna will adjust its policies to comply with any additional local, state or federal disaster executive orders or regulations issued related to this flooding.
Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 33.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see http://www.aetna.com.
Scot Roskelley, 312-928-3034